PAYMENT
Purchasing via our Secure Website:
Follow these easy to use steps for hassle free shopping. Once you've found
something you think you might want to purchase, just click Add to Cart. Your
Shopping Bag will stay with you while browsing our store.

YOUR ORDER - can be adjusted anytime while you shop.

YOUR ADDRESS DETAILS - ensure that you have both your billing and delivery address details on hand, as well as a contact telephone number for yourself, and for the recipient of the parcel should it be destined for an address other than your own.

PAYMENT AND SHIPPING - ensure that you have your credit card handy to enter your card number, expiry date and security code, which are required to
process your payment. We accept VISA and MASTERCARD.

RECEIPT - once your card has been approved, a receipt page complete with an order number is presented as confirmation of your purchase. These details
will also be sent in the form of a tax invoice/receipt by email. A packing slip which outlines your order will also be included when your parcel is delivered. The packing slip, however, will not contain pricing information.

PURCHASING VIA PHONE / MAIL ORDER
Gifts from Heaven can help you with any pre-purchase enquires you may have, as well as take an order and arrange payment by credit card or cheque if you prefer. Gifts from Heaven can be contacted by:
Phone: (02) 9371 7360
Fax: (02) 9371 3719
Mail: Shop 2, 519 Old South Head Road, Rose Bay NSW 2029.

Please be sure to include the following if faxing or mailing your order:
Name, brand, quantity, colour, size for each product.
Your name and address
Your daytime telephone number

POSTAGE AND DELIVERY
Orders are generally dispatched within 48 hours using registered Australia Parcel Post services or by courier - depending on the size, weight and value of the goods. Generally, deliveries within Australia will take between 3-7 working days (depending on the delivery address). Deliveries outside of Australia can take up 10 working days (depending on the delivery address).

Delivery charges include packaging and are calculated on the average weight of your total purchase as well as its destination.

We recommend providing us with a daytime delivery address where someone will be available to accept the delivery, as a signature is normally required. If
no one is at the specified address at the time the delivery is made a notice will be left in your letterbox notifying you of the attempted delivery and providing instructions for collection from your nearest post office or re-delivery.

International orders: International customers will be responsible for local duties and taxes. Sorry no C.O.D's or P.O. Boxes. All prices are in Australian dollars. The prices within the online store DO NOT include relevant overseas duties and other custom charges that you may incur.

Note that delivery times may vary when an item is on back order. Please note that Gifts from Heaven cannot accept responsibility for delays in delivery that result from things outside our control (such as unusual weather conditions, strikes and natural disasters).

Gifts from Heaven has the right to cancel an order if we are delivering to an area that your couriers do not service or an additional fee may be added.

RETURNS AND EXCHANGES
All our shipments are carefully inspected before leaving our warehouse, but in the event you are not satisfied with your purchase simply follow the instructions below.

With orders that cannot be fulfilled the purchaser will be notified with regards to when the order will be fulfilled subject to the availability of the product/s purchased. Alternative products will be suggested to substitute the product in question. Alternatively a full refund will be available as an option.

You may only return an item purchased on our Web site by mail to our shop
address. Returns must be arranged and pre authorised and pending inspection, a refund, credit or exchange will be issued to you for the value of the item. We will not issue refunds based on not being happy with a purchase. If you receive a product in good condition and working order then a refund cannot be arranged as a result of not liking the product, exchange of goods however is fine. Gifts from Heaven will issue you with a credit note which can be used within 6 months of receiving it.

Delivery fees are non-refundable. To return an item by mail, please phone our office on 02 9371 7360 to make suitable arrangements.

Please make sure that you address your order correctly as if parcels are incorrectly addressed they will automatically be returned to Gifts from Heaven. As a result of this error you will be charged additional postage plus a $10 administration fee.

Important: Shipping fees are non-refundable unless merchandise is damaged or faulty. Please Note Refunds, Credits or Exchanges will not be accepted after 21 days from your date of purchase

Protecting the safety of your credit card and personal information is important to us. Accordingly, we have implemented a number of security measures to maintain the security of our website.

However, shoppers should be aware that there are inherent risks associated with online transactions despite the precautions taken.